Policies

RETURN POLICY

All defective items will be replaced at no charge to customer if we are notified within 3 days of receipt that there is a problem. Otherwise customers have full manufacturer warrantee.

There will be an 18% restocking fee (plus shipping and handling from customer) only if we are notified within 3 days of receipt for any reason other than the above unit must be in original packaging and in good condition.

All refunds will be issued as a store credit after the merchandise is returned and inspected for damages.

Exchanges only, NO cash refunds! After 3 days, all sales are final!

CUSTOM ORDERS
Orders prepared and sold on all MotorScrubber products with additional features or custom modifications are final upon completion. If a custom order is shipped even prior to reception the sale is final and can not be returned for a refund or exchange. We suggest speaking with the manufacturer of the product to see if more modifications can be made/removed to better suit your needs. We will be happy to provide you with a contact to speak with a representative of the manufacturer.

TECHNICAL SUPPORT

Sometimes your product may not be defective but you simply are not aware of proper procedures for optimal usage of your new product, in which case our technical support team would be pleased to help you get the most out of your new purchase. If you have any questions about the performance of a product, please click here to contact us.

CANCELLATIONS

If you have placed a order and would like to cancel it for any reason, please contact us by clicking here within the same business day (Mon.-Fri, 9 a.m.-5p.m. EST) that it was placed on in order to cancel it free of any charges. After the full business day we will do everything we can to stop your order from shipping, however we cannot guarantee that we will be able to stop you order from shipping. If we are unable to intervene in the fulfillment process you are liable for all shipping and handling charges both outbound shipping (including special shipping) and return.

ORDER REFUSED ON DELIVERY

If you have refused your order upon receipt, you will be liable for any promotional outbound (including special shipping) and return shipping and handling costs.

Any returns arriving without our RMA number will be refused or returned at the customer's expense.